DIAL has been awarded funding from the National Lottery Community Fund until March 2022 to enhance some of our services and to introduce some new parts into our daily work.

The grant will cover six new elements in addition to our general information and advice service as below;

Volunteering & Befriending

We will recruit and train volunteers to visit people for a chat following a home visit and discuss what is available to them to improve their social life and reduce social isolation – some volunteers will just arrange to visit and chat if people don’t want to go out.

DIAL “On Line”

A new service to help clients to access online services and train them on how to access and use the services they need.  We are operating 1 to 1 sessions as well as group sessions depending on the capability of the clients.

Community & Outreach

Information, advice and help with benefit applications at various locations around the county.  We are currently operating at 8 locations which are Brentwood Comunity Hospital, Tilbury, Chadwell St Mary, Purfleet and South Ockendon Hubs, Pitsea, Rayleigh, Canvey and Wickford Libraries and the Lifestyle & Mobility Shop in Basildon Town Centre.

Specialist Support

We offer support for clients to challenge refused benefit applications with Mandatory Reconsiderations and Appeals. We are now able to help clients go to Upper Tribunal and represent them at first tier tribunal.  We are also operating group sessions for those people who are able to do the paperwork themselves but just need a little bit of help.

Everyday Assistance Team

A group of volunteers (staff led) that can help people to sort out their bills, letter writing, book holidays, book appointments and advise on things like scam awareness and home safety.

Equipment Service

This year we are starting  to develop an online equipment service in conjunction with a couple of other suppliers which will help to generate income for the charity.

If you would like to volunteer and be part of this amazing project then please contact Jan or Sally at the main office in Grays where we will be happy to meet with you and have a chat.